DIGITAL EMPATHIC
MINDSET

ABOUT THE PROGRAM

Participants will learn crucial abilities/tools to manage their own stress and achieve work-life balance. More importantly, they will learn how to quickly address customers’ negative feedback or buy time during a digital age, using time-proven techniques.

IN THIS WORKSHOP, YOU WILL:

• Diffuse their own emotional time bombs at work and at home

• Identify and learn words that diffuse customers’ negative feedback

• Learn to handle extremely difficult customers

• Make angry customers happy again, to be a repeat customers

HOW IT WORKS

• Duration: 90 mins

• Participants: Up to 25

• Media: Online via Zoom

• Facility: A quiet room, participants sitting on a  chair or on the floor on top of a cushion, laptop & earphone

• Facilitator: Experienced Certified Meditation Instructor