DIGITAL EMPATHIC
MINDSET
ABOUT THE PROGRAM
Participants will learn crucial abilities/tools to manage their own stress and achieve work-life balance. More importantly, they will learn how to quickly address customers’ negative feedback or buy time during a digital age, using time-proven techniques.
IN THIS WORKSHOP, YOU WILL:
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Diffuse their own emotional time bombs at work and at home
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Identify and learn words that diffuse customers’ negative feedback
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Learn to handle extremely difficult customers
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Make angry customers happy again, to be a repeat customers
HOW IT WORKS
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Duration: 90 mins
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Participants: Up to 25
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Media: Online via Zoom
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Facility: A quiet room, participants sitting on a chair or on the floor on top of a cushion, laptop & earphone
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Facilitator: Experienced Certified Meditation Instructor